Zero tolerance

The practice is committed to do everything within its power to protect staff, patients and visitors from unacceptable behaviour and will not tolerate any incident that causes hurt, alarm, damage or distress. This includes verbal abuse in the form of shouting and swearing and physical violence.

This policy applies throughout the premises, including our car park and grounds. It also applies to any employee or partner away from the practice but only in so far as it relates to the business of the practice.

Our practice staff are here to help and will aim to be as polite and helpful as possible to all patients.

In the event of serious physical and verbal abuse patients will be removed from the practice list. The police will be informed of all instances of physical abuse.