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Contact us online

You can send online medical and administrative requests to us using the following link:

https://accurx.nhs.uk/patient-initiated/M87011

This link will take you to another page which will give an option to complete one of two forms:

Help with a Health Problem – available 8am – 6.30pm Monday to Friday (use this to request any type of appointment for a new or ongoing medical issue including nurses appointments, vaccinations, smear tests, B12 injections, wound checks)

Or

An Admin Query – available 24hrs, 7 days a week (use this to request a repeat prescription, request a fit (sick) note, follow-up on a referral, request a doctor’s letter or use the simple ‘other admin request’ for anything else such as changing contact details

Chaperones

For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.

This impartial observer will be a practice nurse or health care assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse in unavailable at the time of your consultation, then your examination may be re-scheduled for another time or you may be offered a non-clinical chaperone if appropriate.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a chaperone:

  • Maintains professional boundaries during intimate examinations
  • Acknowledges a patient’s vulnerability
  • Provides emotional comfort and reassurance
  • Assists in the examination
  • Assists with undressing patients, if required

A chaperone is available to all patients that request one. Please make our receptionist aware when you book your appointment, that you require this service.

Page published: 22 December 2023
Last updated: 22 December 2023