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Information:

Contact us online

You can send online medical and administrative requests to us using the following link:

https://accurx.nhs.uk/patient-initiated/M87011

This link will take you to another page which will give an option to complete one of two forms:

Help with a Health Problem – available 8am – 6.30pm Monday to Friday (use this to request any type of appointment for a new or ongoing medical issue including nurses appointments, vaccinations, smear tests, B12 injections, wound checks)

Or

An Admin Query – available 24hrs, 7 days a week (use this to request a repeat prescription, request a fit (sick) note, follow-up on a referral, request a doctor’s letter or use the simple ‘other admin request’ for anything else such as changing contact details

Accessing your health record

Your health record includes information like any conditions or allergies you have and any medicine you’re taking.

Most patients will automatically have access to more information added to their health record. This includes letters, test results and appointment notes.

You can access your health record and nominate someone you trust to access it too.

You can use your NHS account (through the NHS website or NHS App) or Patient Access to access your health record.

You’ll need to ask the surgery for online access to your full health record, or you’ll only see your medicines and allergies.

Request access to your full health record online

First, you need to register for online services and prove who you are. To request access:

  • visit the surgery with photo ID so we can confirm your identity
  • if you are setting up access for the first time, we will give you a username and password
  • go to Patient Access or the app for access

Access to other medical records

For any other medical records, you need to ask for them at the NHS service you went to. This includes records like your hospital record.

Page published: 4 July 2023
Last updated: 11 April 2025