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Anima

We have a new way in which you can request medical appointments and submit admin requests.

Submit a new medical or admin request

Your non-urgent requests will be reviewed and responded to by a member of the team on the same working day. If you need more urgent help, call the GP practice on 01384 460111

You can request your repeat prescriptions through Anima. This service is available 7 days a week, 24 hours a day. To submit your request, click the link above and select ‘I have an administration query’ and follow the steps.

To find out more, visit please click on the Anima tab on our home page to read our Frequently Asked Questions, which will be updated regularly.

Fee Review and Update

As an organisation that operates as part of the NHS, we are committed to transparency, fairness, and responsible decision-making. While the services covered by these fees are not NHS-funded or NHS-commissioned, they are delivered within an NHS setting and supported by the same professional standards and governance.

Following a thorough review, we have made the decision to update our fees. We understand that this increase may appear significant and would like to explain the reasons clearly.

Our fees had not been reviewed or adjusted for the past three years. During this period, the costs of delivering services have continued to rise, including staffing, facilities, equipment, and administrative support. As fees were not incrementally updated during this time, a larger adjustment has now been necessary. The updated fees have been set following a review of comparable private service charges across GP practices nationally, to ensure they are consistent with rates charged elsewhere.

This review ensures our fees more accurately reflect the true cost of providing these services and allows us to continue operating safely, sustainably, and in line with NHS values and standards.

These new fees will be in effect from 1st January 2026.

Page published: 24 December 2025
Last updated: 24 December 2025