New Appointments Section
Appointments
How to Request a Medical Appointment
At Lion Health, we aim to make requesting a medical appointment as simple and convenient as possible. You can request an appointment using one of the options below.
Request Online (Recommended)
The quickest and easiest way to request an appointment is by using our secure online consultation system. This allows our clinical team to review your request and respond safely and efficiently. You don’t need an app, just access to the internet.
Consult Us Online https://accurx.nhs.uk/patient-initiated/M87011
Available between 8:00am – 6:30pm, Monday to Friday
Check out our Frequently Asked Questions about requesting an appointment online
By Telephone (If You Cannot Use Online Services)
If you are unable to use the online consultation system, our reception team can complete the request on your behalf over the phone.
Please use this option only if online access is not available to you.
Call 01384 460111 Available between 8:00am – 6:30pm, Monday to Friday
Visit Reception
You are welcome to visit the surgery and speak to our Patient Services team during normal opening hours. Our staff can help you submit an appointment request using our online system.
You are also welcome to use our tablet which is located at our Patient Information Point within the main waiting area. This is completely confidential and staff will be on hand to assist should you require support.
Helpful Tip:
Most appointment requests can be handled online. Using the online system helps reduce waiting times and ensures requests are dealt with in order of clinical need.
Enhanced access
In the Stourbridge, Wollescote and Lye area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, your appointment may be with another practice in the area and may not be at your Lion Health.
In the Stourbridge, Wollescote and Lye area, the following practices are working in partnership to provide additional GP appointments:
- Chapel Street Medical Centre
- Lion Health
- Pedmore Medical Practice
- The Limes Medical Centre
- Wychbury Medical Centre
- Brierley Hill Health & Social Care Centre -Dudley Integrated Health and Care Access Hub
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Please note: When requesting a medical appointment you may be seen by an Advanced Nurse Practitioner (ANP), Physiotherapist, Practice Nurse, Paramedic, Physician’s Assistant (PA), Health Care Assistant (HCA) or by a General Practitioner (GP). You will be assigned to a healthcare professional who can provide the most appropriate care for your needs.
You may also be referred to a community pharmacist, the Community Urgent Eyes Service (CUES), Minor Injuries unit or advised for self-care.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- reply CANCEL to your appointment reminder text message
- Use an online administrative for to let us know https://accurx.nhs.uk/patient-initiated/M87011/flow/something-else
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We may phone you first to understand what you need. To request a home visit, it’s helpful if you phone the surgery before 11am.