Telephone Advice

An increasing amount of clinical advice can be given via a telephone consultation. Please be aware that some conditions and problems need to be seen in surgery and if that is the case you will be advised as such.

If you call before 11:30 to request a call-back then we will endeavour to contact you before the end of the day (anytime up to 19:00). Any request after that will be dealt with by your doctor at the next available opportunity, (you will be advised of when this will be).

If your request is urgent then it will be dealt with by an on-call doctor.

It is crucial we have up to date contact information.

It is not possible to request a specific time for your call-back.

The doctors have all agreed that they do not wish to be interrupted during consultations with other patients so in most circumstances you will be called back at a convenient time for the doctor.

Please note - the GP will only try once to contact you by phone.