We recognise that life has changed for all of us and over recent months we have been required to adopt a different way of working.
We appreciate that that may be challenging for some of our patients. It has also been challenging for our staff.
We are doing our best to provide access to health care at a time when demand is unprecedented. We have worked continuously during the pandemic and have done so alongside managing and staffing a COVID vaccination programme based at a different site.
This has created considerable pressure at a time when staff are also struggling with their own personal challenges brought about by the pandemic including loss, ill health and bereavement.
We have become aware that our staff have been subject to regular levels of verbal abuse and aggression from some patients and relatives. This is not acceptable to us as Partners and managers at Lion Health. Our resource is finite and our staff have been directed by us to ask questions of patients regarding their health query in order to direct your request to the most appropriate person or service. We ask that you help our staff do that and that you do so in a courteous and respectful manner. Please consider the impact of your conversation on our staff members.
We would like to take this opportunity to thank the majority of our patients who have been understanding and supportive and have adapted to the changes that have needed to be made and to thank our staff for the dedication, professionalism and hard work over the last year for which we are very proud and appreciative.