Frequently Asked Questions

General FAQs:


How do I obtain my blood tests results? 

If there is any abnormality the surgery contacts the patient. 


Can I change my appointment?

Yes you can, please call appointment line to re-arrange, or use the Patient Access app/website.


What time will my home visit be?  

If asked for a visit that day then you will get visit that day, but an exact time can’t be given.

 

Can I order a prescription over the phone?

You can only order a prescription over the phone if you are a housebound patient.  You may order at the practice or using the Patient Access app/website

 

How do I get a Blue Badge?

If you wish to request a blue badge you need to apply for this online.

www.gov.uk/apply-blue-badge

www.dudley.gov.uk/bluebadge.

You can collect a paper copy of the form at all libraries and at Dudley Council offices, and can call The Blue Badge Team on 0300 555 0055 for enquires.

 

How do I get an incontinance assessment?

You will need to organise an assessment with the community nursing team.  You can call 01384 323170 to arrange this or we can leave a message in the DNs book for them to contact & arrange.

 

I've got a toothache, can I be seen as an emergency?

The GPs are not best to handle dental emergencies – they do not have the specialist training, you should go to a dentist.  You can call 111 to find the nearest OOH Dentist.

 

Will a GP sign my passport?

GPs will not sign patient passports.  These should be signed by a manager, teacher, or another person in a position of responsibility.

 

How can I get mobility aids?

Patients will need to speak with Occupational Therapy on 0300 555 0055.

 

How can I get a wheelchair?

You will need a referral from the GP to loan a wheelchair, free of charge, on a permanent basis.  You can hire one temporarily from the Dudley wheelchair service at Corbett Outpatient Centre, Vicarage Road, Stourbridge, DY8 4JB.  Telephone 01384 456111 - extension 4793/4 or email wheelchair.service@dgoh.nhs.uk.

 

Front Desk FAQs:


Is the chemist open?

We are not affiliated with the Pharmacy, but their opening time is 8.30am Mon-Fri and 9.00am Saturday


Where is physio? 

On the ground floor in the glass building at Lion Health next to the dentist.

Where do urine samples go? 

There is a sample box in the reception lobby, all samples should be marked correctly, please ask reception for form and bag.


What time will my script be ready?

We ask for 2 working days and on the day it is ready it will be after 2pm.


Where do I put my prescription request? 

There is a prescription box in the reception lobby, and another by the pedestrian gate nearest the building.


Where is the dentist?

On the ground floor in the glass building at Lion Health, next to physio/gym.