Frequently Asked Questions

General FAQs:


How do I obtain my blood tests results? 

If there is any abnormality the surgery contacts the patient. For all queries contact reception.


Can I change my appointment?

Yes you can, please call appointment line to re-arrange.


When is flu week?  

Flu week is now on the in-house TV and on back of prescriptions.  You can also view on this site.


What time will my home visit be?  

If asked for a visit that day then you will get visit that day, but an exact time can’t be given.

 

Can I order a prescription over the phone?

You can only order a prescription over the phone if you are a housebound patient.

 

Front Desk FAQs:


Is the chemist open?

We are not affiliated with the Pharmacy, but their opening time is 8.30am Mon-Fri and 9.00am Saturday


Where is physio? 

On the ground floor in the glass building at Lion Health next to the dentist.

Where do urine samples go? 

There is a sample box in the reception lobby, all samples should be marked correctly, please ask reception for form and bag.


What time will my script be ready?

We ask for 2 working days and on the day it is ready it will be after 2pm.


Where do I put my prescription request? 

There is a prescription box in the reception lobby.


What are your opening hours? 

Mon, Tues & Thurs 8am – 8pm and Wed & Fri 8am – 6.30pm.


Where is the dentist?

On the ground floor in the glass building at Lion Health, next to physio/gym.