Frequently Asked Questions

General FAQs:


How do I obtain my blood tests results? 

If there is any abnormality the surgery contacts the patient. 


Can I change my appointment?

Yes you can, please call appointment line to re-arrange, or use the Patient Access app/website.


What time will my home visit be?  

If asked for a visit that day then you will get visit that day, but an exact time can’t be given.

 

Can I order a prescription over the phone?

You can only order a prescription over the phone if you are a housebound patient.  You may order at the practice or using the Patient Access app/website.

 

Front Desk FAQs:


Is the chemist open?

We are not affiliated with the Pharmacy, but their opening time is 8.30am Mon-Fri and 9.00am Saturday


Where is physio? 

On the ground floor in the glass building at Lion Health next to the dentist.

Where do urine samples go? 

There is a sample box in the reception lobby, all samples should be marked correctly, please ask reception for form and bag.


What time will my script be ready?

We ask for 2 working days and on the day it is ready it will be after 2pm.


Where do I put my prescription request? 

There is a prescription box in the reception lobby, and another by the pedestrian gate nearest the building.


Where is the dentist?

On the ground floor in the glass building at Lion Health, next to physio/gym.